FAQ
Q: Are you in US?
A: Nope, but Worldwide shipping available.
US shipping - Normally about 25 days (Fastest ever 9, Longest ever 72)
Europe - various time, about 30 days
Canada shipping - Normally about 25 days (or faster)
Australia shipping - Temporary closed, parcel cant be shipped :(
China - About 25 days
Asia - 20 days
You can always contact me for more detailed information about the actual delivery dates
Important for US customers: Delivery within the USA is carried out through the USPS, to receive the parcel you will need to sign, such rules for international parcels, if you are not at home at the time of delivery, the delivery will be postponed to another day, see the schedule and select the date and time of delivery, you can on the USPS website, in the tracking tab, link below (inserting the track number (RS**********) of your order there (from the letter about the shipment))
https://tools.usps.com/go/TrackConfirmAction_input
Q: When will my order ship?
A: It depends on your order day, shipping for unpainted items takes 5-7 days or faster, painted orders ship as soon as they are ready, but I do my best to make it as soon as possible, however on public holidays or due to reasons beyond my control, shipping may be delayed slightly.
Q: How do I know that my order has been shipped?
After shipping, email with a track number and a tracking link will be sent to the your email (specified during the ordering).
Q: Can you make me head or accessory?
A: I get a ton of messages like this, I don't take commissions, but you always can contact me, if I think that your character can be of interest to more people, then the chances of this character appearing will increase significantly.
Q: Is this item painted?
A: This option is optional, you can order both painted or unpainted items
Q: how do I choose the right size?
Here is the quick guide:
Marvel Legends - 6 inch scale (15 cm)
Star Wars Black Series - 6 inch scale (14cm)
Mezco - 6 scale (16 cm)
Mcfarlane - 7 scale (18 cm)
Marvel Select/ Neca - 7 scale (18-19 cm)
Marvel Legends BAF - 8 scale (23cm)
Shf (body kun) - 6 scale (14 cm)
For the sizes of all heads, the average values in the line of figures are used, which means that the head will fit most of the figures from the selected series, but it is not a fact that it will fit exactly on the body that you have chosen, the more information you provide when placing an order, the more accurate size I can make for you
You can contact me and request any other size, 1/6 also possible
Q: Do the heads have a hole for the neck?
A: Yes, the heads have holes for the head, and if there were no special requests, then the size of the hole is 6.5mm
Q: My parcel stucked on customs?
A:My package has been sent, but the last status I see looks something like this:
Processed Through Facility
MOSKVA PCI-21
Your package is not stuck in customs, the USPS service shows the shipment from the sender's country, this is the longest period throughout the journey and the next status will only be when the package is marked in the US, so be patient
Q: Can I buy file and print it myself?
A: Nope, sorry, I don't sell any files.
Q: What paints do you recommend for your items?
A: I recommend using model acrylic paints like Vallejo,Сitadel,Tamiya.
Q: I broke an item after receiving it can you send me a replacement?
A: I am not responsible for items that a customer breaks after receiving it. Parts sold in my shop are made for customizers who are willing to modify items for their figure of choice.
As it custom piece, you may need to drill, sand, and or use some bluetac to fit head or other item to figure.
By buying from my shop you take fitting and modifying into your own hands and with that comes taking responsibility for damaging an item. I will work with you to fix or get a discounted replacement but simply can't afford to replace items that a customer breaks. If the item was damaged in shipping I will gladly replace that item or offer a discount on another item.
Q: Do you sculpt all this stuff yourself?
А: I`m not, here you can find both my personal models and others 3d sculptors such as Wicked3d, B3dserk, Starwars3D, and other authors whose model allows you to sell printed copies.
Q: I see you have products that I have seen in different places, do you have the right to sell them?
А:Some of items taken from free access (thingiverse,pdsly,etc) , if you are the author of this product and want the product to be removed from the store, send a link to it with copyright confirmation by mail bakerholmes@gmail.com